Rummy West +

Privacy Policy

Rummy West (“we,” “us,” or “our“) is committed to protecting your privacy. This Privacy Policy (“Policy“) explains in detail how we collect, use, disclose, transfer, and store your personal information when you use our gaming platform, website, and mobile application (the “Services“).

By using our Services, you consent to the practices described in this Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information necessary to provide, secure, and improve our Services, and to comply with legal obligations.

A. Information You Provide Directly:

  • Registration Data: Name, date of birth, email address, mobile number.

  • KYC Documentation: Scanned copies of your PAN Card, government-issued ID (Aadhaar, Passport, Driver’s License), and address proof for verification.

  • Financial Data: Bank account details, UPI ID, transaction history for deposits and withdrawals.

  • Communications: Records of your interactions with customer support via chat, email, or phone.

B. Information Collected Automatically:

  • Gameplay Data: Detailed logs of games played, moves, cards dealt, winnings/losses, bets placed, session duration, and IP-based location for fraud prevention.

  • Device & Technical Data: IP address, device type (mobile/desktop), operating system, browser type, unique device identifiers, and mobile network information.

  • Usage Data: Pages visited, clickstream data, time stamps, and referral URLs via cookies and similar technologies.

2. Purposes of Processing Your Information

We use your personal information for the following lawful bases:

  • Service Provision & Contractual Necessity:

    • To create, manage, and secure your account.

    • To process deposits, bonuses, and facilitate withdrawals.

    • To enable gameplay and provide customer support.

  • Legal & Regulatory Compliance:

    • To perform mandatory KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by Indian law and our financial partners.

    • To comply with lawful government, tax, or regulatory requests and reporting obligations.

  • Legitimate Interests:

    • To ensure game integrity, detect, prevent, and investigate fraud, collusion, cheating, and other prohibited activities.

    • To analyze usage patterns for improving our Services, features, and user experience.

    • To send you transactional and service-related communications.

  • Consent (Where Required):

    • To send you marketing and promotional communications about new games, tournaments, and offers. You can opt-out anytime.

3. How We Share Your Information

We do NOT sell your personal data. We may share it only with trusted entities under strict conditions:

  • With Service Providers: Payment gateways, cloud hosting providers, identity verification services, customer support platforms, and analytics partners. They are contractually bound to use data only for our specified purposes.

  • For Legal & Regulatory Reasons: With law enforcement agencies, regulatory bodies (e.g., gaming authorities), courts, or government officials when compelled by a valid legal request, subpoena, or court order.

  • With Our Group Companies: With our parent, subsidiary, or affiliate companies under common control, who are required to adhere to this Policy.

  • Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, where user information is a transferred asset.

4. Data Security & Retention

  • Security Measures: We implement industry-standard technical and organizational measures, including SSL/TLS encryption for data transmission, firewalls, secure servers, and strict internal access controls to protect your data from unauthorized access, alteration, or destruction.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., for financial record-keeping under Indian tax laws, which is typically 6-10 years). KYC data is retained as per regulatory guidelines.

5. Your Rights (Applicable to Indian Users)

You have the following rights regarding your personal data:

  • Access & Correction: You can access and update your profile information via the “My Account” section. For other data requests, contact our Grievance Officer.

  • Withdraw Consent: You can withdraw consent for marketing communications by clicking “unsubscribe” in any email.

  • Deletion Request: You may request deletion of your account and personal data, subject to our legal obligation to retain certain records.

  • Grievance Redressal: You have the right to raise concerns about our data handling practices with our Grievance Officer.

6. Cookies & Tracking Technologies

We use cookies to authenticate you, remember preferences, analyze trends, and personalize content. You can manage cookie preferences through your browser settings, but disabling essential cookies may impact Service functionality.

7. International Data Transfers

Your data is primarily stored and processed on secure servers within India. In cases where we use service providers located outside India, we ensure they provide an adequate level of data protection through contractual safeguards.

8. Children’s Privacy

Our Services are strictly not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

9. Changes to This Policy

We may update this Policy. The “Last Updated” date will reflect changes. We will notify you of significant changes via email or a platform notification.

10. Contact Us & Grievance Officer

For any privacy-related queries or to exercise your rights, please contact our designated Grievance Officer:

Grievance Officer: Gadhavi Singh
Email: [email protected]
Address: 2nd Floor, Tower B, District Centre, Janakpuri, New Delhi – 110058, India